Returns & Exchanges

At Marker 138, every piece is made to be lived in — but if something isn't right, we're here to help. Please read this policy in full before starting an exchange.

Please note: we do not offer refunds. We offer exchanges or store credit only.

Our 30-Day Exchange Window

You have 30 days to request an exchange. Your window begins on the date we send you your shipping confirmation and tracking number.

Within those 30 days, you must do both of the following:

1. File your exchange claim with us, and
2. Postmark your return shipment with a valid tracking number.

Any claim filed — or any return postmarked — after the 30-day window has closed will be declined. We can't make exceptions, so please don't wait.

Condition Requirements

To be eligible for an exchange or store credit, every item must be:

• Unworn
• Unwashed
• Unmarked — no stains, odors, deodorant marks, pet hair, or smoke
• Suitable for resale, in original condition with any tags still attached

We inspect every returned item. Anything that arrives worn, washed, marked, or otherwise not resale-ready will be declined, no exchange or store credit will be issued, and the item will be returned to you.

How to Start an Exchange

1. Email us at info@marker138.com within your 30-day window and include:
• Your order number
• The item(s) you'd like to exchange
• The reason for the exchange
• What you'd like in return (different size, color, or design), or whether you'd prefer store credit
2. We'll reply with return instructions and the return address.
3. Ship your item back with a tracking number and postmark it within the 30-day window. Please keep your tracking number — items lost in return transit without proof of tracking cannot be honored.

Return shipping costs are the responsibility of the customer, except when an item arrives damaged, defective, or sent in error (see below).

Exchanges & Store Credit

• Exchanges are subject to availability. Once we receive and approve your return, we'll ship your replacement item.
• If your requested item is out of stock or unavailable, we'll issue store credit for the value of the returned item.
• Store credit is issued as a code you can use anytime at marker138.com. It covers the product price; any difference in price, plus shipping on your new order, is the customer's responsibility.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or we sent the wrong item, that's on us — and we'll make it right. Email info@marker138.com within 7 days of delivery with your order number and clear photos of the issue. We'll send a replacement or issue store credit at no extra cost to you, including return shipping.

Final Sale

The following are final sale and cannot be exchanged or returned:

• Gift cards
• Items marked "Final Sale" or "Clearance"

Sizing Help

Not sure about your size? Check our size guide before you order, or just email us — we'd rather help you get it right the first time than have you go through an exchange.

Questions?

We're a small family crew on the NC coast, and we want you to love what you wear. Reach us anytime at info@marker138.com.